Eligibility To Order:
To be eligible to make purchase with us, you must:
Provide your real name, phone number, e-mail address and other requested information.
FMC currently only delivery to London postcodes and may occasionally deliver to outer London postcodes at a surcharge. Please enquire by emailing [email protected] prior to placing order. Orders outside of our delivery circle will not be processed.
Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Payment Information:
We accept Cash on Delivery. If you wish to make payment by bank transfer or via an online method, please communicate this at the time of delivery booking to ensure arrangements are made for you ahead of the delivery.
Delivery & Access Details:
Delivery is to London postcodes only between 7am to 10:30pm and delivery is booked with customers in the morning with a rough timeslot. Please note we do not guarantee timeslots and this depends on route and traffic.
Please note our standard free delivery service is to ground floor only. For upper floors without lift or for flats with a walking distance from the unloading area, the courier will charge additional labour. This is normally £10 per floor per item (or per walking distance per item). If you do not wish to pay labour charge, please ensure you have help available to accept delivery from ground floor.
It is the customer’s responsibility to arrange for themselves or an authorised party to receive delivery on the delivery day. Please ensure you have the exact amount ready for collection as the delivery crew is unable to wait for payment to be arranged.
Up to 92% of our orders are delivered within the ETA displayed on the product pages at the time of ordering and a large proportion are delivered by next day. However, please note some orders can take up to 7 working days for delivery. Since all orders are Cash on Delivery, no payment is required until the item has been delivered.
Our courier partners deliver Monday to Sunday and may occasionally run special delivery service on Bank Holidays.
It is the customer’s responsibility to ensure there is enough access space for the item to pass through with ease. In the event an item is returned due to access issues, a handling charge of £30 – £50 will incur in addition to full failed delivery charged by the courier.
Where fitting service has been purchased, this is organised with freelance professional handymen who will aim to complete the job as efficiently as possible. The item must be inspected thoroughly upon job completion and any issues stated prior to signing. If this is not indicated on spot, no claims can be accepted for damage/fault after.
The drivers are not responsible for setting up items.
The drivers reserve the right to refuse delivery if the vicinity/area is deemed unsafe or their personal safety is at risk.
If the customer’s location is distant from available parking/unloading area, the customer must make prior arrangements to unload and carry the item to their premises. Labour charges may apply if courier assistance is required (where available).
Product Returns, Damage and Loss:
Any change of mind return requests must be made within 15 days from the date of delivery. Return charges are borne by the customer as per the charge sheet in our Returns Policy. The return charge is paid upfront by bank transfer and is non-refundable.
To process a refund request, the item must be in its original, resaleable condition. Adequate photographic proof must be provided for preliminary inspection, guidelines for which are provided when the request is made.
All damage/fault reports must be reported to us as soon as possible or charges may incur for any replacements.
If an item is showing significant damage on delivery, you must take pictures as proof, reject delivery immediately and report this to us with the images. As soon as the item arrives back, we will resend a full replacement. Please note accepting delivery with clearly ripped packaging or exposed damage is implied acceptance of the item as “fit for purpose” and only replacement parts can be provided in such cases.
Refunds are deposited back into your bank account provided to us in writing at the time of return approval. This is processed within 3-6 working days from the date of product return to us. You will be issued a return receipt as proof of your return while awaiting a refund.
If a collection service is opted for and upon physical examination, the condition of the item does not match the photographic proof provided or the item has not been safely packaged for collection, the item will not be collected and any charges paid will not be refunded. A full collection charge will incur again for a second attempt. The same is applicable for a failed collection attempt.
Should a collection attempt fail or the item be in less than satisfactory condition, we reserve the right to refuse return or may offer partial refund only.
The 15-Day Returns Policy does not apply to clearance items, bulk orders (3 units+) and orders where a special discount has been provided.
The 15-Day Returns Policy applies to mattresses, duvets, bedding products and other close contact items ONLY IF the item remains in brand new, resaleable condition and in packaging. If the item is found to have been used, the item cannot be returned.
For fault/damage claims, only damaged parts are replaced, not complete items. The customer is responsible for clearly communicating the exact part numbers from the instruction manual. If the wrong parts have been indicated by the customer, charges will incur for any new parts requested including delivery costs.
In cases where after inspection of the photographic proof, our technical team is unable to determine a manufacturing fault, the item must be returned at the customer’s cost or collection charges will incur.
If the item is found to be damaged due to mishandling or improper assembly, no return or exchange can be offered.
Items with mirror/glass must be checked on delivery and no claims will be entertained for mirror/glass damage if this has not been recorded on the courier sheet.
If fitting for an item has been purchased, any damage must be clearly indicated to the fitter upon job completion. If this is signed without declaring, no claims can be entertained.
If a flatpacked item has been fitted, it is no longer in resaleable condition and is not eligible for return. Customers must fully inspect all parts within a flatpack to ensure they have everything available in good order prior to attempting fitting. If an item has been fitted and parts are later reported as damaged or missing, only replacement parts are provided. This is done only if the photographic proof does not show negligence or damage due to improper fitting. No refunds are possible.
For a return, the item must be fully packed back for safe collection by the courier. Please note we are not able to offer dis-assembly or repackaging service for returns.
If a customer has expressly authorised the courier to leave an item in a safe place, any rights to loss/damage claims are effectively waived by the customer.
Some items, especially those that come assembled, might experience minor damage while being delivered into the premises. Unless this significantly affects the overall functionality of the product and/or its cosmetics, the item is not considered faulty/damaged.
Damage as a result of customer handling is not covered under the returns policy and the full invoice remains payable.
Time taken for replacements varies from product to product. We strive to resolve all replacement/repair requests within 14-28 working days. However, for certain parts, this can take longer. We are not responsible for any loss incurred as a result of the product being faulty.
Please note product appearance including material, colour, quality and overall attributes may differ between its digital representation and real life. This may not be construed as fault or item “not as described” unless there is irrefutable difference in the product advertised and product received (eg: ordered Black, received White). For example, where a product is listed as “Grey”, a specific variation in the shade of Grey is not guaranteed. Similarly, dissatisfaction with quality of an item is subjective and does not equate to item being faulty or “not as described”.
Unless otherwise stated, please note all dimensions on product listings are approximate.
The items are not covered under any warranty unless stated otherwise.
Risk of damage to or loss of the products shall pass to the customer upon delivery.
We reserve the right to make the final decision on a refund/replacement request.
Made To Order Items:
If you decide to cancel your made-to-order item for any reason, it is unlikely that we could sell it to another customer at full selling price. We will therefore charge a cancellation fee of 50% of the order price.
Guarantees & Warranties:
All our products are without manufacturer guarantee/warranty unless otherwise stated.
Content & Company Communications:
We take all reasonable care to ensure all details, descriptions, images and prices appearing on our website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
All images used on our website are owned by individual vendors marketing their products on our website. We are not liable for any copyright violations pertaining to use of such images and videos by vendors on our website. Any copyright issues must be reported to us and upon verification, any listings in violation will be suspended.
Photographs are for illustrative purpose only and may not match the product to an absolute.
Copyright:
All content on this website, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.
Miscellaneous:
We will not be liable for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.
